Shipping policy
Shipping Policy
Thank you for shopping with Furfection. We aim to make ordering simple and keep you informed throughout the delivery process.
Shipping within Australia
Furfection currently offers free standard shipping on orders delivered within Australia, where available at checkout.
Shipping availability may depend on the product and delivery address. Any applicable shipping options and charges will be displayed at checkout before you complete your purchase.
Order processing
After your order is placed, it will be processed and prepared for shipment. Processing time is separate from delivery time.
Once your order has been dispatched, tracking information will be provided where available.
Delivery times
Estimated delivery timeframes are displayed at checkout where available. For example, an order may currently display an estimated delivery timeframe of 5–12 business days.
Delivery estimates are provided as estimates rather than guaranteed delivery dates unless expressly stated otherwise. Delivery times may vary depending on the destination, product availability, fulfilment location, carrier, public holidays, severe weather and other circumstances outside our reasonable control.
Processing time may be separate from the estimated transit or delivery time shown at checkout. Tracking information will be provided where available so you can follow the progress of your delivery.
Multiple packages
Products may be fulfilled from different locations. If an order contains more than one item, the items may occasionally arrive in separate packages or at different times.
You will not be charged additional shipping fees solely because an order is delivered in multiple packages where free shipping applies to your order.
Incorrect or incomplete addresses
Please check your delivery address carefully before completing your order.
If you notice an error after placing an order, contact us as soon as possible at furfection.support@gmail.com. We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
Delayed or missing deliveries
Carrier delays can occasionally occur. If your tracking information has not updated for an unusual period or you believe your parcel may be lost, contact us at furfection.support@gmail.com with your order number.
We will investigate the issue with the relevant fulfilment provider or carrier where appropriate.
Damaged or incorrect orders
If your order arrives damaged, faulty or incorrect, please contact furfection.support@gmail.com as soon as reasonably possible and include your order number and details of the issue. We may reasonably request photographs to help assess the problem.
Please refer to our Return & Refund Policy for further information.
International shipping
Furfection’s current shipping availability is shown at checkout. If your delivery location is not available at checkout, we are unable to ship to that location at this time.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other rights that cannot lawfully be excluded.
Contact
For shipping or delivery questions, contact:
Furfection
furfection.support@gmail.com