Refund policy
Return & Refund Policy
At Furfection, we want you to be happy with your purchase. Please read our return and refund policy carefully before placing your order.
Change of mind
Furfection does not accept returns, exchanges or provide refunds where you have simply changed your mind, ordered the wrong item or colour, or no longer want the product.
Please review the product description, colour selection and your order details carefully before completing your purchase.
This change-of-mind policy does not exclude or limit any rights you may have under the Australian Consumer Law or other applicable consumer laws.
Damaged, faulty or incorrect items
Please inspect your order when it arrives. If your product is faulty, damaged, incorrectly supplied, significantly different from its description, or otherwise does not meet applicable consumer guarantees, please contact us as soon as reasonably possible at furfection.support@gmail.com.
Please include your order number and a description of the issue. We may also reasonably request photographs or other information to help us assess the problem.
Where you are entitled to a remedy under the Australian Consumer Law or other applicable consumer law, Furfection will provide the appropriate remedy, which may include a repair, replacement or refund depending on the circumstances and your legal rights.
Returns
Please contact Furfection at furfection.support@gmail.com before returning any product.
Do not send an item back to the address shown on the original parcel unless we specifically instruct you to do so.
Our products may be fulfilled from different locations, so the appropriate return address and return procedure may vary depending on the product and circumstances.
If a return is required, we will provide you with instructions on where and how to return the item.
Items returned without prior authorisation may not be accepted, except where this would unlawfully restrict your rights under applicable consumer law.
Where goods fail to comply with applicable consumer guarantees, Furfection will cover reasonable return costs where required by law.
Exchanges
We do not offer exchanges for change-of-mind purchases, including where the wrong colour or product was ordered.
If you received the wrong item, or your product is faulty, damaged or otherwise does not meet applicable consumer guarantees, please contact us so we can determine the appropriate remedy.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow time for your bank, card issuer or payment provider to process and display the refund after it has been issued.
If you have not received an approved refund within 15 business days after we confirm that it has been processed, please contact us at furfection.support@gmail.com.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Contact us
For questions about returns, refunds, damaged, faulty or incorrectly supplied products, contact:
Furfection
Email: furfection.support@gmail.com