Privacy policy
Last updated: August 26, 2026
PRIVACY POLICY
Furfection respects your privacy and is committed to handling personal information responsibly.
Furfection operates this online store and website, including related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which provides the technology that enables us to offer the Services.
This Privacy Policy explains how personal information may be collected, used, disclosed and handled when you visit or use our website, make a purchase, contact us, or otherwise interact with Furfection.
Please read this Privacy Policy carefully.
PERSONAL INFORMATION WE COLLECT
“Personal information” generally means information or an opinion about an identified individual or an individual who is reasonably identifiable.
Depending on how you interact with Furfection and the Services, we may collect or process information including:
• Contact information, such as your name, email address, telephone number, billing address and shipping address.
• Order and transaction information, including products ordered, selected variants, order history, payment status, returns, refunds and shipping information.
• Payment-related information necessary to process your transaction. Payments may be processed by Shopify and third-party payment providers. Furfection may not directly receive or store complete payment-card details.
• Account information, if you choose to create or use a customer account.
• Communications you send to us, including information submitted through our Contact page or in connection with customer-support enquiries.
• Device and technical information, which may include your IP address, browser type, device information, network information and other identifiers.
• Usage information about how you interact with our website, such as pages viewed, products viewed, cart activity and other website interactions.
• Other information you voluntarily provide to us.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you make a purchase, submit information, contact us, create or use an account, or otherwise interact with Furfection.
• Automatically when you visit or use our website, including through cookies and similar technologies.
• From Shopify and service providers that help us operate our store.
• From payment providers, fulfilment providers, shipping carriers and other providers involved in processing or fulfilling an order.
• From other third parties where permitted by applicable law.
HOW WE USE PERSONAL INFORMATION
We may use personal information where reasonably necessary to operate Furfection and provide the Services, including to:
• Process and fulfil orders.
• Process payments and refunds.
• Arrange shipping and delivery.
• Provide order confirmations, shipping notifications and other transactional communications.
• Respond to questions and provide customer support.
• Administer customer accounts where applicable.
• Manage returns, refunds, damaged-item claims and other order-related matters.
• Maintain, operate, troubleshoot and improve our website and Services.
• Detect, investigate and prevent fraud, misuse, security incidents or other unlawful activity.
• Maintain business and transaction records.
• Comply with applicable legal and regulatory obligations.
• Establish, exercise or defend legal rights.
If Furfection offers optional marketing communications, we may use personal information for those purposes where permitted by applicable law and subject to any consent requirements and available opt-out choices.
MARKETING COMMUNICATIONS
If you choose to subscribe to marketing communications from Furfection, we may send you information about products, offers or other Furfection news.
Where required by law, we will obtain appropriate consent before sending marketing communications.
You may unsubscribe from promotional emails using the unsubscribe option provided in the communication or by contacting us through our Contact page.
Even if you opt out of marketing communications, we may still send necessary non-promotional communications relating to your orders, transactions, customer-service requests or account.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate the Services, fulfil orders and conduct our business.
Recipients may include:
• Shopify, which hosts and provides technology for our online store.
• Payment processors and payment-service providers.
• Fulfilment providers and suppliers involved in processing or fulfilling orders.
• Shipping, postal and delivery providers.
• Technology, hosting, security, analytics and customer-service providers.
• Professional advisers where reasonably necessary.
• Government agencies, regulators, courts or law-enforcement bodies where required or authorised by law.
• A purchaser, successor or relevant adviser in connection with a proposed or completed sale, transfer, restructuring or other business transaction, subject to applicable law.
We do not disclose personal information merely because a third party requests it. Disclosures are made where reasonably necessary for the purposes described in this Privacy Policy or where permitted or required by law.
SHOPIFY
Our store is powered by Shopify.
Shopify collects and processes certain personal information in connection with your use of our store in order to provide its ecommerce services and related functionality.
Information submitted through our store may be transmitted to or processed by Shopify and service providers that support the operation of the Services.
Shopify may process information in countries outside Australia.
For more information about Shopify’s privacy practices, you can review Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/en
PAYMENTS
Payments made through our store may be processed by Shopify Payments or other payment providers made available at checkout.
Payment providers may collect and process information necessary to complete your transaction, prevent fraud and comply with legal obligations.
Their handling of information may also be governed by their own privacy policies and terms.
Furfection does not need to receive or store your complete payment-card details in order for supported payment providers to process your payment.
FULFILMENT AND SHIPPING
To process and deliver orders, we may provide information such as your name, delivery address, contact details and relevant order information to fulfilment providers, suppliers, shipping carriers or other service providers involved in fulfilling your purchase.
Only information reasonably necessary for the relevant service should be provided.
COOKIES AND SIMILAR TECHNOLOGIES
Our website and the technologies used to operate it may use cookies and similar technologies.
These technologies may be used to:
• Keep the website functioning correctly.
• Remember selections and preferences.
• Maintain cart and checkout functionality.
• Improve website performance and security.
• Understand how visitors interact with the Services.
• Support analytics or advertising functionality where enabled.
Your browser or device may allow you to control certain cookies. Disabling some cookies may affect the functionality of the website or checkout.
Shopify may also use cookies and similar technologies in connection with the operation of our store.
THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites or services operated by third parties.
Furfection does not control the privacy or security practices of independent third-party websites.
If you follow a link to another website or service, you should review that party’s privacy policy and terms before providing personal information.
CHILDREN’S PRIVACY
The Services are intended for general audiences and are not specifically directed to children.
We do not knowingly seek to collect personal information directly from children where doing so would be inappropriate or unlawful.
If you are a parent or guardian and believe a child has provided personal information to Furfection in circumstances where it should not have been collected, please contact us through the Contact page on our website.
SECURITY
We take reasonable steps appropriate to our circumstances to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no online system, electronic transmission or storage method can be guaranteed to be completely secure.
Please avoid sending highly sensitive information through unsecured communication channels.
RETENTION OF PERSONAL INFORMATION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
• Fulfil and administer orders.
• Maintain appropriate business and transaction records.
• Provide customer support.
• Resolve disputes.
• Prevent fraud and maintain security.
• Comply with legal, tax, accounting and regulatory obligations.
When personal information is no longer reasonably required, we may delete or de-identify it where appropriate and subject to applicable legal requirements.
ACCESS AND CORRECTION
Depending on applicable law and the circumstances, you may request access to personal information Furfection holds about you or request correction of personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a privacy request, please contact us through the Contact page on our website.
We may need to verify your identity before responding to certain requests.
Some information may need to be retained where required or permitted by law.
PRIVACY RIGHTS AND CHOICES
Depending on where you live and the laws applicable to you, you may have additional rights regarding your personal information.
These may include rights to request access, correction or deletion of certain personal information, or to make choices concerning particular types of processing.
These rights are not absolute and may be subject to exceptions under applicable law.
You may contact us through the Contact page on our website if you wish to make a privacy-related request.
OVERSEAS DISCLOSURE AND PROCESSING
Furfection uses Shopify and may use other service providers involved in areas such as payments, technology, fulfilment and shipping.
As a result, personal information may be disclosed to or processed by service providers located outside Australia.
The countries involved may vary depending on the service providers used to operate and fulfil orders through the store.
Where required by applicable law, we will take reasonable steps in relation to overseas handling of personal information.
AUSTRALIAN PRIVACY
Where the Privacy Act 1988 (Cth), the Australian Privacy Principles or other Australian privacy requirements apply to Furfection, we will handle personal information in accordance with those applicable requirements.
Nothing in this Privacy Policy is intended to limit any privacy right or remedy that cannot lawfully be excluded.
PRIVACY COMPLAINTS
If you have a concern or complaint about how Furfection has handled your personal information, please contact us through the Contact page on our website.
Please provide enough information for us to understand and investigate your concern.
We will aim to respond within a reasonable period.
Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, service providers or legal requirements.
The current version will be published through our website.
Where required by applicable law, we will provide additional notice of material changes.
CONTACT
If you have questions about this Privacy Policy, our privacy practices, or would like to make a privacy-related request or complaint, please contact Furfection through the Contact page on our website.
Furfection
ABN: 66590830900